It’s been a while since we shared an update, and September feels like the perfect time to do so. At GoodayOn, we don’t just talk about service excellence—we go experience it firsthand.

This month, our leadership team—Alem Abreha, Tsionawit Taye, Saada Nuredin, and Bethel Tesfaye—has been stepping into Etalem sessions unannounced. Not checking tickets from afar, but visiting customers’ homes to see our service live in action.

We’re listening to customers’ voices, understanding Etalems’ challenges directly, and turning feedback into actionable improvements. Every insight is helping us raise the bar as we scale our services.

This is a transparent journey of building excellence, out in the open—and we’re excited to share it with you.

Stay tuned as we continue to make service excellence real this September.

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