How it works — Etalem Customer Guide
How it works
Etalem professional pointing
Payment received
Wondering how long it lasts?
Example: a three-day-a-week subscription gives you 12 service days, spread across four weeks.
Thank you for
choosing Etalem.
1
We'll send
you an SMS
Right after payment, you'll receive an SMS with your payment confirmation and service details so you know everything's set.
ETALEM
Thank you for your payment. Here are your documents: Invoice and Service Details.
$
Invoice
▤
Service
Detail
Sent SMS
Payment confirmation document
Service detail document
2
We'll find your Etalem.
From our pool of qualified professionals, we match you based on service type, location, and schedule.
3
Your Matching Journey
For Cooking and
Cleaning service
For Nanny
service
24h
First update
48h
Progress check
72h
Final answer
24h
First update
72h
Progress check
7 days
Final answer
We'll send you an SMS update at every step.
We found a match
Your Account Manager will reach out on your preferred channel to introduce themselves.
4
You'll now receive your Etalem's profile with their personal info, skills, and rating.
Personal information card
Rating
Skills
Personal Information
Rating
★★★★★
Skills
We haven't found a match yet
Can you give us a little more time?
Yes ?
We'll keep searching for the right Etalem for you and update you along the way.
No?
No problem at all. We'll process a full refund right away.
After your refund
If you'd like to try again later, we'll do our best to find a better match.
5
Now it's your turn
Happy with
your Etalem?
Not the
right match?
We'll keep looking
Please note
we don't accept preferences based on religion, ethnicity, or age.
Your 4-Week Service Cycle
  • We'll send a renewal reminder before each cycle ends.
  • Service continues only after you confirm renewal.
  • Your Account Manager handles the renewal for you.
Your first day of service
A few things that help your Etalem get off to a great start.
6
Cooking and
Cleaning service
  • Be home on the first day.
  • Provide clear instructions.
  • Have all supplies ready
Nanny service
  • Share your child's daily routine.
  • Provide a feeding schedule.
  • Share allergies and medications.
  • Share emergency contacts