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Etalem Service Guide
Premium Managed Maid Service. We handle everything. You simply enjoy your home.
What is Etalem?
Redefining domestic staffing through full management.
Etalem is a fully managed home service. Unlike traditional staffing, GoodayOn acts as your dedicated operations layer—managing the person, the schedule, and the quality, so you don't have to.
You do not interview or hire anyone.
You do not monitor the Service Provider.
You do not chase staff when issues arise.
The Management Buffer
You
Your Partner
GoodayOn Account Manager
Service Provider
"Zero friction. Maximum quality."
Our 5 Promises to You
Non-negotiable standards backed by formal company policy.
Vetted Professionals
Experience in hotels or international households with verified criminal clearance.
Reliability Guarantee
If your professional can't make it, we arrange a replacement immediately. You never lose a session.
Personal Account Manager
One dedicated point of contact for scheduling, feedback, and everything else.
Company Responsibility
GoodayOn takes formal responsibility for conduct. You are never left to handle issues alone.
Full Flexibility
Reschedule with 48h notice or pause for up to 3 months if you travel.
Your Questions, Answered
Find answers to the most common questions about our services, scheduling, payment, and service providers
Etalem is a company-managed service, and we take every measure to ensure your scheduled sessions are delivered as planned. if your assigned service provider is unavailable, your Account Manager will arrange a replacement as quickly as possible to keep your service schedule on track. You will never be charged for a session your don't receive.
Yes. We'll schedule your sessions based on your availability. If your schedule changes, just notify your Account Manager at least 48 hours in advance.
We want you to be completely satisfied. If you're not happy with your assigned service provider, we can arrange a replacement. Customer may request a replacement up to three times.
You can pause your service for up to three months without losing your remaining sessions. When you return, your service will resume from where it ws paused; however, any price adjustments or service rate increases in effect at the time of reactivation will apply. To arrange this, please notify your Account Manager at least 48 hours before your next scheduled session.
Yes. For cleaning service, you provide the necessary supplies and equipment, such as brooms, mops, and cleaning products. For cooking services, you provide the ingredients and kitchen equioment. Your service provider brings the skills and labour needed to deliver the service.
Yes. All Service Providers are fully background-checked. ID verified, and have cleared criminal records before joining our platform. For your peace of mind, we recommend keeping cash, jewelry, and other valuables safely stored during service visits, and being present during the first visit. Both customers and Service Providers are expected to report any incidents immediately. While GoodayOn is not liable for theft or other criminal acts, we will cooperate with the relevant authorities when necessary.
Payment is made in advance before the service begins, based on your selected schedule. Each subscription covers a four-week cycle(for example, weekly service equals four sessions per cycles). To continue the service, the next payment is made before each new four-week cycle starts. Accepted payment methods will be shared with you separately.
You can cancel the service by giving prior notice. If you have prepaid for any unused sessions, the remaining balance may be refunded based on our refund policy. Your Account Manager will guide you through the process.
You can contact your Account Manager anytime Via WhatsApp or Telegram. We value your feedback and use it to improve service quality, scheduling, and your overall experience. All feedback is taken seriously, and if needed, we will take immediate actions or start a formal review to resolve the issue.
Your Government ID helps us verify your identity and ensure a safe, secure, and reliable service experience. Your information is handled confidentially and used only for service delivery and support purposes.